Support and FAQs

Fail List is for UK site work: survey → fail list → priced quote from defects → evidenced job.

Every photo, defect, quote line, job and completion event stays on an Asset id. Quotes are generated from inspection defects. Jobs only close when the required evidence is on the asset.

We record that a named person installed a named system with evidence. The software does not certify a door or a seal.

You can, but that is the failure mode Fail List is built to replace. Photos in WhatsApp and fail lists in spreadsheets break the chain from defect to priced quote to evidenced close-out.

The happy path is inspect in Fail List, generate the quote from the fail list, and close the job with the photos the remedy requires.

No. Day-one asset kinds cover fire doors, fire stopping, compartments and other site jobs.

We are not inventing extra classes (dampers, alarms and so on) until fire doors, fire stopping and pricing work end to end.

Start Pilot free at faillist.co.uk (create an organisation). Sign in with email, a magic link, or Continue with Google. The first person becomes the owner and can invite the team.

Add a client and project, upload a drawing, pin assets, run a survey, generate a quote from defects, then create a job.

Yes. On faillist.co.uk, use Continue with Google on sign-in — same organisations and roles as email sign-in.

If the button is missing, email hello@faillist.co.uk.

Sign in with Apple is not on the website yet. Use email, a magic link, or Google. It may appear in the iPhone app when that build turns it on.

Yes. A walkthrough seed (Demo Fire) exists for booked demos and Fail List staff.

We do not publish demo emails or passwords on this page. For a walkthrough, email hello@faillist.co.uk or use a booked session — not a self-serve Pilot login.

Operative and client viewers must never see costs. If they can, that is a bug — tell us.

Add the website to Home Screen as a PWA for field use now.

PWA — iPhone / iPad: Safari → Share → Add to Home Screen → Add.

PWA — Android: Chrome → menu → Install app / Add to Home screen.

Native iPhone: TestFlight when offered. Install the PWA while you have signal so the shell caches for site use.

Contractor is the quotes and jobs view: fail list → priced quote → evidenced job.

On site is the inspect view: scan QR, run checklists, capture fails and photos. Checks can queue when signal drops.

Client register is the client / estate register: same assets and fail list, with costs hidden. Client viewers are forced onto this view. Multi-site portfolios sit here.

Switch the view from Home or Settings when your role allows it. The Estate billing plan name is separate from the Client register view.

Signed-in users raise a ticket under Support tickets in the app, then reply on that thread.

Include your organisation name and the email you sign in with. Ticket alerts also go to Fail List support by email.

Email hello@faillist.co.uk for product, billing, Estate invoicing or account help.

Prefer a ticket when you are signed in so the thread stays with your organisation.

Terms, Privacy and Cookies are linked in the site footer under Legal.

Fail List is a record-keeping tool. You remain responsible for workmanship and any claim you make to your customer.

Open the survey or asset while you still have signal. After that, pass / fail / observe answers can queue on that phone if the connection drops.

When signal returns, Fail List sends the queued checks automatically. Stay on the same phone and do not clear site data until they sync.

On the website and the Home Screen PWA, fail and observe still need an evidence photo uploaded while you have signal. The browser has no offline photo queue.

On the native iPhone app (TestFlight when offered), answers and evidence photos may queue on the device and send when signal returns. Job close still waits until the required photos exist on the Asset id.

If you are on the website in a basement: shoot camera-roll backups, note the asset QR or label, then attach and save at the next hotspot or 4G pocket.

Do not switch phones mid-survey before checks have synced.

Do not clear browser or app storage while a “no signal” note is showing.

Do not treat WhatsApp as the photo store — every fail still has to land on the Asset id in Fail List.

So the pin on the drawing, the fail, the quote line, the job and the completion photos cannot drift apart.

If it is not on an Asset id, it is not in the living register.

Upload a PDF drawing on the project, then place pins with normalised x/y coordinates (0–1).

Pins open the asset. That is how the survey and the register stay tied to the floor plate.

Each asset can be opened by scanning its QR (or sticker). Prefer HTTPS asset links on site.

Use Scan QR from the app, open the asset in front of you, then run the checklist.

Projects can hold recurring survey schedules. Due and overdue work shows on the register so estates and contractors see what is late.

Spawn the next inspection from the schedule when it is due — still on the same Asset ids.

From survey defects — fail or observe with the evidence the check needs. That list is what you price.

Typing a quote from scratch is not the happy path.

Draft → Issued → approve lines → create the job. Issued quotes freeze the rates they were generated with.

Approve the lines you want to run, then create the job from those approvals. Close only when the remedy’s required photos are on the asset.

Settings → Quote rates (organisation rates).

When you generate a quote, it copies those figures. Issued quotes stay frozen if you change a card later.

Capture quantity on the fail when the remedy needs it (for example fire stopping per m²).

The quote line uses that quantity with your rate card — do not retype it into Excel.

Only when the evidence set defined on the remedy is present on the asset. There is no “mark complete” without the required photos.

That is deliberate. A closed job without proof is not a handover.

Each remedy lists the photo types required to close the related task — for example after photo, gap check, or system label.

See Support in the app or the on-site playbook in the app. The job will not complete until every required type is on that Asset id.

Assign a person to each task on a job. They open Jobs → My jobs to see only their list.

Unassigned tasks still sit on the full jobs list for supervisors.

The living register — CSV or PDF — of assets, status and evidence, not a zip of random photos.

Use the Client register view or a client share so they see the same Asset ids without costs.

No. Client viewers and estate admins stay on the Client register view with no sell or cost figures.

Share the living register or a client-safe quote share when you want them to see status and evidence without rates.

Owners and quoting roles can share a client folder or a project register link. Recipients see assets, fails and status — not costs.

Revoke a share at any time from the client or project. Handover CSV or PDF is the living register, not a zip of random photos.

The contractor organisation. We do not charge per door, per penetration or per quote.

Pilot is free, up to 3 people. Upgrade to Crew for more seats. Crew (£99/month, up to 10 people) and Company (£249/month, up to 40 people) are card subscriptions. Annual 10 months for 12 is available. Estate is custom invoicing.

An owner or admin opens Settings & billing (or More → Billing) and uses the Stripe Customer Portal for Crew or Company.

Estate stays on invoice — email hello@faillist.co.uk. VAT is not added at checkout until we say otherwise on Pricing.

No. Client register is the client/register view inside any organisation.

The Estate plan is invoiced SaaS for housing, FM or a buyer who needs procurement / many viewer seats.

Roles that quote and manage money can see sell and cost. Operatives and client viewers must not.

Invite people from the team page. Keep owner and admin access tight.

Settings → company details. Logo, address and VAT line are shared across the organisation for customer PDFs.

Quotes and handover packs use this header. Download the sample report PDF from Settings to check it before you send a real quote.